Shipping Information

Last updated: 03.03.2025

1. Shipping Coverage

We currently ship orders within the United Kingdom, covering mainland UK only. Unfortunately, we do not deliver to remote areas or regions with special postal surcharges.

2. Processing & Delivery Times

Many of our products are personalised, so processing times may vary:

• Processing Time: Orders are usually processed within 0 to 2 working days. Large orders or peak periods may extend this to up to 3 working days.
• Delivery Time: Delivery speed depends on the chosen shipping method. Options range from next-day delivery to standard delivery (up to 6 working days).

If you need an urgent order, please contact us—we will do our best to accommodate your request.

3. Shipping Costs & Upgrades

• Standard shipping is included in most product prices.
• Customers can upgrade to premium shipping services (e.g., tracked or express delivery) for an additional fee.
• Premium shipping ensures priority processing, faster dispatch, and tracking.

4. Lost, Delayed, or Damaged Orders

We take full responsibility for orders lost or damaged during transit under the following conditions:

Delayed Orders

• If your order does not arrive within 10 days after dispatch, you may choose either a full refund or a replacement.

Lost Orders

• If your order is lost in transit, we will offer a replacement or a full refund.

Damaged Orders

If your order arrives damaged, please provide proof (photos or video). Based on the severity of the damage, you may:

1. Return the item for a full refund.
2. Keep the item and receive partial compensation.
3. Keep the item and receive a free replacement.
4. Return the item and receive a replacement.

5. Address Changes & Order Cancellations

• You can change the delivery address before dispatch. Once shipped, we cannot modify the address and are not responsible for delivery issues due to incorrect addresses provided by the customer.
• You may cancel your order before dispatch for a full refund.
• After dispatch, cancellations are not possible, and returns will be at the customer’s expense unless the item is faulty or incorrect.

6. Customer Responsibility

• Please ensure your shipping details are correct before placing an order.
• If a package is returned due to an incorrect address or failure to collect, the customer must cover the re-shipping costs.

7. Contact Us

If you have any questions about your delivery, feel free to contact us at Dreamycake.info@gmail.com.