Delivery & dispatch
Shipping Information
Most of our products are made to order, including cookie stamps, cutters, embossers, edible icing prints and custom baking tools. We make, check and pack each order before dispatch.
Processing time and delivery time are separate. Processing time is the time we need to make and prepare your order. Delivery time starts after your order has been dispatched.
For most standard made-to-order items.
Recommended for urgent or event-date orders.
Options and prices are shown at checkout.
Processing time
Most orders are made and dispatched within 1 working day; please allow 0–2 working days for processing. Processing time is additional to the delivery estimates below.
Busy periods, weekends, bank holidays or more complex custom requests may take a little longer.
We usually prepare and dispatch orders Monday to Saturday. Friday orders and Saturday orders placed before approximately 11:00 am UK time may be included in Saturday dispatch, depending on preparation requirements. Same-day dispatch is not guaranteed. There is no postal dispatch on Sundays; later weekend orders are usually dispatched on the next working day.
Custom designs and artwork
Simple personalised text orders are normally processed quickly.
Logo stamps, artwork-based designs or more complex custom requests may require extra preparation or approval before production. If your artwork is already clear, black and white, and suitable for production, it can usually be processed much faster.
If you need something for a specific date, please contact us before placing your order.
UK delivery
Available UK delivery options and prices are shown at checkout.
Free UK delivery
Free UK delivery may be available on eligible UK orders over £12. This is usually sent by Royal Mail Second Class and does not include full tracking. It is a good option for non-urgent orders, but it is not recommended if you need your order for a specific date.
Royal Mail Second Class
Usually 2-5 working days after dispatch. This is an economy untracked service and can occasionally take longer.
Royal Mail Tracked 48
Usually 2-3 working days after dispatch. This is a better option if you want tracking and more delivery visibility.
Royal Mail Tracked 24
Usually 1-2 working days after dispatch. This is a faster tracked option for more time-sensitive orders.
Royal Mail Special Delivery / Next Day services
If available at checkout, this is the fastest option. For urgent orders or event-date orders, please contact us before ordering so we can confirm whether your timescale is realistic.
Evri delivery options
Evri Standard or faster Evri services may be available at checkout depending on the order and destination.
Delivery estimates are not guarantees. Postal services can be affected by busy seasons, strikes, bad weather, bank holidays or other issues outside our control.
Urgent orders
If your order is urgent or needed for a specific event date, please contact us before ordering.
We will always try to help where possible. Orders with faster delivery services are usually prioritised, but priority delivery does not automatically guarantee same-day dispatch unless this has been agreed with us in advance.
Tracked and untracked delivery
Untracked delivery is the most affordable option, but it does not provide full tracking updates.
If your order is important, time-sensitive or needed for an event, we strongly recommend choosing a tracked or faster delivery service.
For tracked delivery services, tracking information is available where provided by the courier. If you selected a tracked service and need help with tracking details, please contact us.
Delayed or lost parcels
If your UK untracked order has not arrived after 7 working days from dispatch, please contact us.
For tracked services, please check the tracking first. If the parcel appears significantly delayed or has not moved for more than a couple of working days after the expected delivery window, contact us and we will help where possible.
If your order has not arrived by its estimated delivery window, contact us. We will investigate with the carrier and provide the remedy required by your consumer rights. A replacement can be agreed as an alternative to a refund. You do not need to pursue our carrier claim or wait for our compensation claim to finish before exercising your legal rights.
International delivery
We offer international delivery to selected countries, including Europe, the USA, Canada, Australia and New Zealand. Available international options and prices are shown at checkout.
International Standard delivery, where offered outside the USA, usually takes around 7-14 working days after dispatch, but can sometimes take longer.
USA orders are sent using Royal Mail International Tracked only. Estimated transit time is 5–12 working days after dispatch, in addition to processing time.
Tracked international services are usually faster, often around 5-12 working days, depending on the destination.
International delivery times are estimates only and may be affected by customs, local postal services, holidays or delays outside our control.
Customs, import taxes and local fees
USA: we pay the applicable import duties through our postal shipping service before dispatch. Your delivery charge contributes towards postage, duties and handling; we cover any remaining amount. If you receive an unexpected payment request, contact us so we can check it with the carrier before you pay.
Other international destinations: customers are responsible for applicable customs duties, import VAT, taxes or local handling fees charged in their country, unless checkout states that these are included.
We do not under-declare parcel values on customs forms.
If a parcel is refused or returned because customs charges were not paid, any refund will be reviewed case by case and may exclude original postage, return costs or costs for legally exempt personalised items, subject to applicable consumer rights.
Delivery address
Please check your delivery address carefully before placing your order.
If you notice a mistake, contact us as soon as possible. If the order has not yet been dispatched, we will update the address. Once a parcel has been dispatched, we usually cannot change the delivery address or redirect it.
We cannot take responsibility for delays or failed delivery caused by an incorrect or incomplete address provided at checkout.
Combined orders
Orders containing multiple items are usually dispatched together. In some cases, we may split an order into more than one parcel if this is more practical.
If your order contains a complex custom item, this may affect the dispatch time of the whole order.
Packaging
We pack orders carefully so they arrive safely.
Cookie stamps, cutters and embossers may be packed in protective envelopes, clear bags, bubble mailers or small boxes depending on the item and order size.
Edible icing sheets are packed in a clean protective sleeve and sent with a rigid backing or protective board to help keep them flat during delivery.
Damaged orders
If your order arrives damaged, please contact us promptly and include clear photos of the item and packaging where possible. Reporting within 48 hours helps us investigate, but is not a condition of your statutory rights.
We cover reasonable return costs for goods damaged in transit and provide the remedy required by your consumer rights. Please keep the packaging where possible to help with a delivery claim; missing packaging does not remove your statutory rights.
This does not affect your statutory rights. For returns information, please see our Refund and Returns Policy.
Questions before ordering?
If you are unsure which delivery option to choose, or if you need your order for a specific date, please contact us before placing your order.
